Privacy & Store Policies

The Texas Jasmine Website, and Texas Jasmine App are products of Texas Jasmine. We respect and protect your privacy and sensitive information. We will not share, sell, or give away your information or your user‟s information to third parties not authorized by you.

Registration

In order to use Texas Jasmine Website and App, you must complete the registration process on-site, Once the registration process completed will create a username and password. During registration, you are required to give following information such as your Business, Personal Information and email address. We use this information to contact you about the services on our site in which you have expressed interest.

We also collect personally identifiable information from our users at several different points on our Texas Jasmine App. We do not sell individual information about our customers. We will not disclose the individual information provided to us unless you specifically authorize it, it is required by law, or disclosure is necessary to protect the safety of customers, employees or property.

Business Information

If you purchase a product or service from us, we request certain personally identifiable information from you. You must provide information (such as Driver License, Business name, Sales Permit, Tobacco Permit, Business email and billing address) and financial information (such as credit card information, if required). We use this information for our record purposes. If we have any trouble related to documentation, policy etc, we will use this information to contact you.

(As per Texas State law, all customers must sign re-sale certificate, In order to create an account with us)

Communications from this Site

Email: We do not send unsolicited email. We may use email to communicate with our customers, to send EDI, orders confirm and promotional products.

Service-Related Announcements: We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service i s temporarily suspended for maintenance, we might send you an email. Generally, you may not opt- out of these communications, which are not promotional in nature.

Legal Disclaimer: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

Email Opt-Out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by electing to „unsubscribe‟.

SMS Opt-In

Consent: We only send SMS messages to individuals who have explicitly opted in to receive them. By providing your mobile number and opting in, you consent to receiving SMS messages from us.
Purpose: SMS messages are sent strictly for limited purposes like Order progress, Customer service alerts, and promotions.
Frequency: You can expect to receive SMS messages from us at a frequency of no more than 2-5 messages per month".
How to Opt-In: To opt in to receive SMS messages, you can contact customer service at 713-784-4335.
Cost: Message and data rates may apply depending on your mobile service provider and plan.
Data Privacy: We respect your privacy and will not share your mobile number with any third parties without your consent. Your information is securely stored and used only for the purpose of sending SMS messages as outlined in this policy.

SMS Opt-Out

How to Opt-Out: If you no longer wish to receive SMS messages from us, you can contact customer service to opt-out from our EDI System.
Confirmation: Upon receiving your opt-out request, we will send you a confirmation message to confirm that you have been successfully unsubscribed from our SMS messages.
Effectiveness: Your opt-out request will be processed promptly, and you will no longer receive SMS messages from us, except for any legally required communications.
Re-Opting: If you change your mind and wish to re-subscribe to our SMS messages, you can contact customer service anytime.
Customer Support: If you experience any issues with opting out or have questions about our SMS policies, you can contact our customer support team at 713-784-4335 x 150.
Data Privacy: Even if you opt out of receiving SMS messages, we will continue to protect the privacy of your personal information in accordance with our privacy policy.

Cookies

Texas Jasmine Website also uses “cookies” which are small text files that are stored on a user‟s computer for record-keeping purposes. When you use our site we send information, a cookie, to your computer and it is stored there. When you return to our site, your computer sends a cookie back to us to allow our server to recognize your computer and any settings you created on our site. The cookie restores those settings so you do not have to enter the same information every time you visit. The fact that our server recognizes your computer when it retrieves cookies does not mean that we are actually acquiring information about you. You can set your browser to delete cookies or to tell you before you accept one. If you reject cookies, you may or may not still be able to use the site.

Changing Personal Information

You may not access, correct, update, change, delete or deactivate the information, you have to call us to make the appropriate changes on the Account.

Changes to this Privacy Statement

We will post any material changes to this privacy statement here and any other places we deem appropriate at least 30 days before such changes become effective. We reserve the right to modify this privacy statement at any time, so please review it frequently.

Store Policy

Any merchandise to be returned must be authorized by store manager.
Merchandise must be returned within 15 days of purchase, with a valid reason.
Customer must not return more than 10% of the last invoice.
There is a 3% restocking fees on grocery (more than $100.00) & tobacco (more than $200.00).
Merchandise to be returned must be accompanied with invoice; else 3% restocking fees may apply.
Any returns that were purchased with a credit card will be charged an additional 3% to offset credit card fees.
Merchandise must be in a resalable condition; damaged or open boxes will not be accepted.
Return of tobacco, cakes, refrigerated items and medicines will not be accepted.
We give only store credit for all returns(no cash back on returns)
Credit on returns will be applied with current or purchased price whichever is lower.
All sales are final on products which may be marked with special prices having close expiration dates, please check expiration dates on these products before purchasing.
Any shortage must be notified within 3 days from the date of sale.
Seasonal items cannot be returned and cannot be exchanged (Final sale).
We reserve the right to limit quantity and price at any time.
Check and count all your cases before you leave the store we will not be responsible for any shortage.
Minimum purchase is $200 for all new customers, except for the customer who spend $1000.00 or more per month
Your minimum monthly purchase must be $1000.00 per month

Tobacco & Cigarettes Store Policy

You must have valid tobacco permit copy.
Only tobacco & cigarette will be checked –out in tobacco department. Grocery items will be checked-out outside.
Expired tobacco products must be approved by manufacturer (certain terms and policies may apply)
Separate payment required.
All sales will be final.(no return No exchange)
We do not deliver premium cigarettes without ACH on file.
Check your merchandise before you leave, we will not be responsible for any shortages later.

Delivery Store Policy

Delivery Criteria

1. Store is located within 65 miles from us. For stores located at a distance of over 65 miles, please contact cr@texasjasmine.com or call 713-784-4335 ext. 260 and check with company representative for the applicable criteria/conditions.

2. Customers are requested to place their order 2 days ahead of their delivery day.

3. The ORDER should meet the minimum criteria of $1200 for groceries.

4. The order and delivery of the Tobacco category is subject to different terms and conditions. Please contact the Delivery Department for clarification.

5. Maximum 30 cases limit on water.

DELIVERY itself

1. A $20 fee will be charged for each delivery.

2. Delivery timings are from 9am to 7pm.

3. The delivery location must have enough parking space for the truck.

4. We do not deliver to Residential address.

5. Customer must count their total CASE quantity and in case of any shortages the same should be reported to the DRIVER before signing delivery slip.

6. The Delivery Drivers are instructed to drop the cases at one place and are not allowed to do the product shelfing.

7. Any Shortage of merchandise must be notified within 3 days of delivery.

8. Products are packed inside blue plastic Totes.

9. We charge a deposit fee of $10 for each Totes.

10. Totes can’t be returned the same day. Customers need to return their totes on the next visit.

11. Store credit will be issued after receiving the Totes back.

PAYMENT

1. Customers can Pay CHECK/MONEY ORDERS to Drivers.

2. If you plan to pay CASH, please ensure availability of BIG bills for payment, as the drivers are instructed not to accept the small bills.

3. All deliveries are COD, any unpaid delivery will not be released.

RETURN

1. Items can be returned within 15 days of purchase date.

2. We do not accept RETURNS if the product has been Damaged or Opened or Expired/Frozen(seasonal).

3. TOBBACO products can ONLY be returned at the Customer service desk of the store.

4. At time of delivery, payment must be made in full. Please do not deduct merchandise you wish to return. Credit for returns will be issued once our warehouse has received, approved, and processed said merchandise. This rule does not apply to totes.

5. All returned merchandise must have a Return Authorization. Delivery Drivers are not allowed to pick up any return without a Return Authorization. To request return authorization please call the delivery department 713-784-4335 ext. 615.

Contact Us

If you have any questions concerning our privacy policy, please contact us by email: sales@texasjasmine.com. If necessary you may call us at +1.713.784.4335 or send a letter to Texas Jasmine Wholesale 7051 Southwest Freeway Houston Texas 77074 USA.